SHIPPING & RETURNS POLICY
Order Confirmation and Dispatch Policy:
"We only accept cash on delivery (COD) payments to make things simpler and more secure for you. Your order will be processed within 24 hours of confirmation, and we'll reach out to double-check your details right after you place it. Plus, you have the option to hop on a video call and check out your item before we send it out. We want to make sure you feel confident and comfortable throughout your shopping experience with us."
Once dispatched, your parcel will be delivered to you within 3-5 days. Rest assured, we will always provide you with tracking details once your order has been shipped.
Return & Exchange Policy:
Our commitment to customer satisfaction extends to our return and exchange policy, which covers two specific situations:
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Incorrect Product Received: If you have received an incorrect product, please notify us promptly. We require an unboxing video of the parcel within 48 hours of receipt. Kindly send this video to sales@onlinekhurjapottery.com or contact us at 9528021571.
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Damaged Product Received: Should you receive a damaged product, we are here to assist you. Please provide us with an unboxing video of the damaged parcel within 48 hours of delivery. You can send this video to sales@onlinekhurjapottery.com or call us at 9528021571.
Order Cancellation:
Should you need to cancel your order, please contact us immediately at 9528021571 before dispatch. We will assist you promptly to ensure a smooth cancellation process.
For any further inquiries or assistance, please do not hesitate to reach out to us. Your satisfaction is our top priority.
